Advice Shop

The Advice Shop, on South Bridge, the council's so-called service for money problems, advertises in its own shop window that it's impartial. It's not impartial at all, and has now admitted the fact in the written minuted record of meetings hosted by social work about a complaint.

I have been fighting for years over a council tax appeal, which I repeat annually, which the council refuses to recognise as an appeal. This is obviously a money problem of malpractice - lodging council tax appeals is an entitlement enacted in law, and the council absolutely does not have the power it is claiming to exercise,. it does not have a power unilaterally to decide that any appeal should not be recognised as an appeal.

The Advice Shop will refuse to take up such a case or represent you. It is outside its powers, because it is a conflict of interest to pursue your fight against the position taken by the same council as pays their salaries. This they have openly said in answer to the complaint. How impartial is that?

But there is a deeper concern, for the ethics being shown to vulnerable groups, and specially to those with a communication problem. Advice Shop will not actually take this position of refusing until you complain against them through social work, and in my case it has taken as long as 2 years, from first contact, to reach this position. The type of case that Advice Shop now say they can't take on, at first oh yes they do take on. They take you on, on a false basis, but never actually engage with the council on behalf of your case. They try to manipulate you into giving in to what the council says. They keep sneaking that assumption into their advice, while declaring themselves not qualified to answer your reasons for holding that the council is wrong. If you stand by it and press them for a committal position on what you are saying, they will take a view against pursuing your conflict with the council's position, on the excuse of the worst-case legal risks, no matter how obviously the council's position is wrong, while continuing to refuse to take any position on the merits of your reasons for saying the council is wrong.

In effect this means they will side with the council, against you their client, and test your will to stand up to it. Then they will say, we have reached an impasse and you won't cooperate with our advice.

They won't do what they literally claim they will do. Indeed, at the time of accepting my case they gave me a form to sign to allow them to represent me, which would give them a blank cheque over what to do, and when I carefully added extra words to it to tie them only to uphold my case not retract it, they made pressurising noises and hand moves trying to stop me. I knew not to trust their agenda, from that moment on, after seeing them willing to try to make you sign things under pressure instead of you taking your time to scrutinise them first. This is a public help service towards folks in all sorts of vulnerable positions, doing this. Testing our ability to stand up to themselves, in the hour when we had come seeking support in standing up to the council!

I have established now, factually, through social work, the well foundedness of complaining of these practices. It is an ethically disturbing pattern of testing our vulnerability to manipulation in conflict with our own wishes.