Straight answer?

Consider whether you find the following at all constructive or committal as an answer. Whether you think it will change anything. Then consider election promises by parties, on public transport, that are always about promotinmg its use or making it cheaper: never about forcing bus companies to give straight answers to actually make passengers' lives more sensible.

Apr 2 email by me:

It has never made any sense that the 0915 service from Dalgety Bay is an X53. At that time of day it gains nothing from the omission of stops and that causes aggro which makes life harder for both drivers and passengers. Unnecessarily uncomfortable passengers, e.g. told they can't get off at the secondary West End stop (Drumsheugh Gardens) in Edinburgh, is uncomfortable for drivers too. It is a significant city destination stop. Being required to sweep past it when passengers want it, makes drivers' job more difficult. This is thinking of them too.

This is particularly so in the conditions now with the west end diversions, when folks are trying to find their way using common sense. There is no common sense, no practicality, no consideration, in an off-peak service like this one arbitrarily refusing to stop at the stop mentioned. Why is this journey being kept X?

Apr 20:
Thank you for your enquiry regarding service X53.

We endeavour to provide a mix of "all stops" and "limited stops" services along the corridor between Ferrytoll and Edinburgh. The vast majority of passengers prefer the quicker journeys offered by the X services, and we have tried to provide a suitable balance within the limited stopping pattern. However we appreciate that whilst this suits most of our passengers, there will always be a small number that find the stopping pattern of a particular service inconvenient.

I trust this helps to answer your query.
Regards
.. Commercial Manager
Stagecoach East Scotland